A CARE home near Hereford has had another glowing report from the industry watchdog.

It's the second time Charnwood Country Residence, Much Dewchurch, has been rated outstanding by the Care Quality Commission (CQC) who turned up unannounced in March.

The home, which provides personal care and support for up to 27 people, was rated outstanding for being caring, responsive and well-led and good for being safe and effective.

The report said the management were "extremely good at planning and delivering care that was tailored to people's individual needs" and spoke of one example where one resident, who used to be a butchery manager, was taken to a butchers to see how the trade had changed, while others had visited local churches and celebrated events such as Burns Night.

The CQC also said care plans and transition programmes for moving into the service were developed for people, which were very comprehensive and met their needs in a truly personalised way. End of life care plans were "met in practice and there was evidence of spiritual support for relatives."

At the time of the visit on March 6, the care home was caring for 23 over-65s. They told CQC that staff treated them extremely well.

One residents said: "They all know I like to be in bed by 7pm, sitting up so that I can watch all my soaps."

Staff are also trained to deal with a variety of diverse needs, such as equality, diversity and human rights, including awareness of sexuality and intimacy when living with dementia.

There were two issues picked up on for the new manager at Charnwood to deal with. Inspectors had noticed a some minor recording issues with the management of medicines and staff said formal supervision meetings had slipped recently, but there were plans to improve this.

Under CQC's programme of inspections, all adult social care services are rated according to whether they are safe, effective, caring, responsive and well-led.