Patients heap praise on hospital angels (From Cotswold Journal)
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Patients heap praise on hospital angels
10:03am Thursday 11th October 2012 in News By Freya Leng
North Cotswold Hospital staff, from left, staff nurse Hazel Faulkner, healthcare assistant Lesley Pye, occupational therapist Alison Hinton, physiotherapist Sandra Logue and matron Linda Edwards.
PRAISE has been heaped on ward staff at the North Cotswold Hospital for their high quality of care.
In a report published by the Care Quality Commission (CQC), the new 22-bed hospital in Moreton received top marks from patients.
The hospital, which opened in May, offers in-patient care and a range of services including a minor injuries unit, GP minor operations and outpatient clinics and therapies. The CQC visit focused on seven aspects of care, including record keeping, staffing levels and quality of care when patients move between services.
In the report inspectors said “all people we spoke with were very happy with the standard of care they received”.
Matron Linda Edwards said: “All our staff are continuously striving to ensure all patients receive an excellent standard of care. They work extremely hard and to get such high praise from patients is a real feather in our cap.”
Gloucestershire Care Services, which runs the county’s seven community hospitals, welcomed the news.
Head of nursing Liz Fenton said: Such praise coming directly from patients is to the great credit of staff who work incredibly hard to provide a caring, high quality service.
“We’re always looking for ways to better the quality of our care and the report highlights two areas – patient records and care planning – where we can improve our performance. A detailed action plan has been developed and our staff are now putting the changes in place.”
Earlier this year, the hospital was the first in the county to receive a Secured by Design Award by the Association of Chief Police Officers for public buildings that have been designed and constructed to reduce opportunities for crime and antisocial behaviour.
